The crime is over. The spirits are high.
In the United States, businesses are struggling with a staggering increase in the number of badly misbehaved people.
Retail workers have been subjected to horrific attacks because of their race, gender, or disability. Flight attendants were verbally – and occasionally – physically assaulted. Aggressive driving has resulted in road anger with fatal consequences. Buyers argue in the aisles.
Experts point to increasing stress levels as a trigger for the increase in this type of incident.
The not so friendly sky
In May, a Flight attendant for Southwest Airlines two teeth knocked out by an angry passenger, according to the law enforcement officers who arrested the woman in San Diego. This was just one of the most recent examples of airlines grappling with an unprecedented onslaught of confrontation.
“We can say with confidence that the number of reports that we have received in the past few months is significantly higher than in the past,” said Ian Gregor, a spokesman for the Federal Aviation Office.
The FAA is following up incidents with problem passengers and says face mask related issues contributed to this.
Union officials have described the situation as an “epidemic of aggression and attack”.
Alcohol can also be a factor. Both Southwest and American Airlines have decided not to resume the sale of alcohol on board for now due to the unruly behavior.
NBA fans returning to the arenas are a welcome sight for the league, which has reportedly been the case $ 1.5 billion below sales expectations last season as the pandemic resulted in lost ticket sales. But the return of fans has brought a number of new problems for the league.
For example, there was a 21-year-old Celtics fan in Boston charged with attack and battery with a dangerous weapon after lifting a water bottle from Brooklyn Nets star Kyrie Irving’s as he left the seat at TD Garden.
In New York, Atlanta Hawks guard Trae Young was spat on during a playoff game against the Knicks at the Garden. And Washington Wizards star Russell Westbrook was showered with popcorn by a fan as he left the pitch with an injury.
“To be completely honest, this s — is getting out of hand. … The amount of disrespect, the amount of fans who just do whatever they want to do … it’s just out of pocket,” Westbrook said in a press conference after the game.
The league issued an explanation on recent behavior and has subsequently changed its fan code of conduct.
“The return of more NBA fans to our arenas has brought great excitement and energy to the start of the playoffs, but it is important that we all show respect to our players, officials and fellow fans,” the NBA said.
Many of the teams involved do not tolerate the bad behavior, ban the rude fans indefinitely participate in future games.
“Something is going to happen to the wrong person and it’s not going to be good,” warned Portland star Damian Lillard.
Not just sports stadiums and arenas, the retail sector has seen an increase in misconduct, often targeting employees. According to Emily May, co-founder and chief executive of the nonprofit Recall!, retailers see an alarming rise in discrimination when ground staff is viewed as a target for identity in enforcing security measures.
“With hate violence on the rise – which is at an all-time high – frontline workers are more vulnerable than ever,” she said in a statement.
It’s gotten so bad that at least a dozen retailers, including Gap, Dick’s Sporting Goods, and Sephora, have teamed up to work on a campaign with the nonprofit Open to all.
“We are trying to create a movement where everyone comes together to promote the values of inclusion and safety, where we can all be safe, accepted and belong to who we are,” said director Calla Devlin Rongerude. “We weren’t in the crowd, we haven’t negotiated rooms with lots of other people for a long time. I think we are out of practice in how to be human with one another, ”she added.
As part of the campaign, participating retailers will have access to a toolkit and other resources to support the frontline workers.
As the The resale value of Pokemon and sports cards has skyrocketed During the pandemic, retailers like Target and Walmart have seen the effects firsthand – adult men get into physical arguments over these cards.
Last month, a 35-year-old man drew a gun when he was attacked using trading cards by a group of men in a fight. It forced Target to temporarily withdraw the trading cards from its stores.
“The safety of our guests and team members is our top priority,” Target said in a statement.
The retailer said Pokemon cards have since returned to the store, but customers are subject to a strict purchase limit of two packs per guest. MLB, NFL, and NBA trading cards sales will continue to be limited to Target’s website.
Whether street rage or other aggressive driving styles or temperaments in restaurants, gas stations or games in the Little League – the bad behavior is caused by an interplay of various factors, according to Thomas Plante, a psychology professor at the University of Santa Clara.
“We have a tsunami of mental health problems out there with anxiety and depression,” Plante said, adding that our collective stress has never been this high.
People juggle multiple stressors, he said. Including: pandemic, death, illness, job loss, homeschooling children, isolation and other challenges. This frustration can lead to aggression.
There is also “observational learning,” said Plante, explaining that when people see bad behavior all around them, even from so-called role models, they are more likely to repeat it.
“People model the behavior of others, especially highly valued models like … well-known politicians,” said Plante. “People look at how they act, which was pretty bad, and they go and do it too.”
What will reverse the trend? Plante’s suggestion sounds like something you might hear from the pulpit or a parent: treat others the way you would like to be treated yourself.
“People have somehow gotten out of the practice of behaving in public and behaving in a polite civil society,” said Plante.
The Golden Rule can help us get back on track.